Terms and Conditions

Eatfruit Ltd t/a Eatsnacks Terms and Conditions

These are our standard terms and conditions. If you have any questions please don’t hesitate to contact us

Shipping

  • For orders received before 10.00am we will deliver the next working day. We deliver Monday to Friday across mainland England, Scotland and Wales.

Snack Delivery Contents 

  • The contents of your fruit delivery will vary. Each box will contain a variety of healthy snacks.

Satisfaction Guarantee

  • 100% Satisfaction Guarantee: if any snack is not to your satisfaction you will not be charged for it. This guarantee covers the specific fruit affected by the quality issue you experienced and you must contact us within 24 hours of the incident. A credit note will be raised for the value of the fruit affected.

Delivery 

  • The delivery will be made to the address and delivery instructions you have given to Eatfruit. At the point of delivery ownership of goods transfers to the customer.
  • Eatfruit operates a policy of next day delivery. Should a delivery be delayed, the customer is obliged to accept and pay for the delivery up until close of business ( 5.30pm ) the following working day. 
  • If you are unable to physically accept the delivery or your site is closed the delivery will be left in a safe place. Please notify us if you have any specific requirements.
  • Eatfruit will not be liable for any late deliveries. Missing items must be reported within 24 hours.

Invoicing & Payment 

  • We invoice monthly in advance, at the beginning of each month. Payment is due within 8 days of the invoice date. Our invoices are sent out by email in PDF format to minimise paper print-outs.
  • Interest may be applied by Eatfruit on overdue invoices. This will accrue from the date when payment becomes due and will be calculated daily a rate of 12.5% the first three months and a rate of 25% thereafter and shall accrue at such a rate after as well as before any judgment;
  • If the customer fails to make a payment on the due date of an invoice then without prejudice Eatfruit can cancel or suspend deliveries without notice. 

Order Alterations & Cancellations

  • We try and control waste of food as much as possible. The contents of each box are carefully planned in order to ensure this. We therefore require two working days notice for any order amendments.

Holiday and Bank Holidays

  • We do not deliver on bank holidays or during the Christmas period, when most people are out of the office.