Frequently Asked Questions

How to order and pay

You can place an order directly through our website by adding your selected items to the cart and following the checkout process. If you need assistance, please don't hesitate to contact our support team.

We accept all major credit/debit cards, PayPal, and Apple Pay.

Yes, you can choose between one-off (ad hoc) orders and subscriptions. Subscriptions offer convenience and savings, but you’re welcome to place single orders at any time—no commitment needed.

Absolutely. You’ll receive a confirmation email with your order details as soon as the
purchase is complete.

Delivery questions

You can place an order directly through our website by adding your selected items to the cart and following the checkout process. If you need assistance, please don't hesitate to contact our support team.

We deliver across the entire UK, including England, Scotland, Wales, and Northern
Ireland. Some remote areas may have slightly longer delivery times.

Snacks for Offices

Yes, we deliver snack boxes directly to office locations across the UK. Just enter your workplace address and we will sort the rest!

Absolutely! We offer flexible subscription options for weekly, bi-weekly, or monthly
deliveries. You can manage or pause your subscription anytime.

Snack Gift Boxes and for Home

Yes! Our snack boxes make great gifts. Just enter the recipient’s name and address at checkout, and we’ll deliver it straight to their door

No, gift boxes are sent without any pricing information, so they’re perfect for sending
directly to friends, family, or colleagues.

If no one is available, the courier will leave the parcel in a safe place or attempt redelivery.Tracking will be available so you can monitor the delivery status.

We offer a variety of boxes, including vegan, gluten-free, and nut-free options. Please check individual box descriptions or get in touch for custom requests.

Complaints and Feedback

We’re sorry to hear that! Please contact us within 48 hours of receiving your order, and we’ll do our best to resolve the issue quickly. You can email us at sales@eatfruit.co.uk or use the contact form on our website.

Yes, if an item is missing or arrives damaged, please send us a photo and your order number. We’ll arrange a replacement or offer a suitable solution right away

We love hearing from our customers! You can leave feedback by emailing us directly with your thoughts and suggestions.

All complaints at Eatsnacks are taken seriously. Our customer care team will review your issue within 1–2 business days and aim to provide a prompt and fair resolution.

Definitely! We welcome ideas and input from our customers. Just send us a message—your suggestion might inspire a future box!